Video Labs: Chapter #16-Managing Business Operations

Defining Quality: Aiming for a Better Health Care System


The United States spends more on health care than any other country in the world. At the same time, as discussed in chapter 16, health care belongs to the services industry and consequently defining and measuring quality in health care is a formidable challenge. Hence improving the quality of health care should be one of the most important quests of our time. But what, specifically, should we aim to improve? In this video, Don Berwick, former CEO of the Institute for Healthcare Improvement (IHI), describes a 2001 report by the Institute of Medicine, Crossing the Quality Chasm, that laid the foundation for health care reform in the United States and the rest of the world. Run Time: 4:35

How the Tesla Model S is Made - Tesla Motors Part 1


This video provides an overview of the Tesla Model S production process, starting from raw materials and ending with the finished product. If founder Elon Musk is right, Tesla Motors just might reinvent the American auto industry — with specialized robots building slick electric cars in a factory straight from the future. In this factory of the future is where the battery‐powered Model S is born. Run Time: 4:54

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How Toyota Changed the Way We Make Things


The video provides a brief history of Toyota, as well as an overview of the major components of the Toyota Production System, defined in Chapter 16 as an unorthodox manufacturing system that enables this Japanese company to make the world’s best automobiles at the lowest cost and to develop new car models quickly and reliably.  Run Time: 4:51

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FIRST LOOK: Amazon Transforms Operations in Response to COVID-19

The video describes how Amazon has transformed its operations in response to COVID-19 in order to protect its operations employees. Run Time: 1:45

Source: Viacheslav Lopatin/Shutterstock.