Andrew J. DuBrin

Video Labs: Chapter #17-Cultural Diversity and Cross-Cultural Organizational Behavior

Cultural Conflict: Personal Values


Cross-cultural values are described in pages 373-376 of the textbook. The video emphasizes that different values within the same workgroup can lead to conflict, particularly with respect to getting a group task accomplished.  The value of punctuality has a big impact on the group meeting as planned.  Hating to wait around can be an expression of the value of individuality. Another value is love of family which could receive higher priority than coming to work on time. Love of sports is such a strong value that it can interfere with getting work accomplished. Another value mentioned is the belief in hard work, which is related to acquiring knowledge as a core value. Run Time: 5:27

Creating a Respectful Workplace Training Video, Workplace Diversity Training


Diversity training is covered in pages 384-388 of the textbook (with training in cross-cultural relations and cross-cultural differences in diversity training included.) Today’s workplace is a vibrant melting pot, an ever-changing mix of coworkers. While employees may vary in their comfort level with change and diversity, they must all embrace on simple truth: the organization will succeed only when the unique skills and experiences of all individuals are respected.


Although this video is a trailer, it touches on many key points about workplace diversity. Differences can be acknowledged, but they must be respected. Respectfulness promotes inclusiveness. The combination of culturally and demographically different people leads to more creative outputs. Part of accepting cultural diversity is to avoid hurtful behavior, including being disrespectful of others. Discrimination undermines a respectful workplace.  Inclusion makes us stronger. Run Time: 4:36

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Cultural Differences in Negotiations and Conflict


Cross-cultural differences in negotiation are described on pages 398-399 of the text. The presenter, Robert Robles observes that people vary in their negotiating style, as do countries based on their cultural values.  Cultural differences influence many aspects of negotiations. A major factor is whether the negotiator is looking to build a long-term relationship with the other side, or is interested only in a one-shot deal. Another difference is whether the negotiator is looking to win, or looking for a win-win solution that benefits both sides. Run Time: 4:57