FUNDAMENTALS OF ORGANIZATIONAL BEHAVIOR, Fifth Edition
Andrew J. DuBrin
Video Labs: Chapter #13-Conflict and Stress
Sexual Harassment Prevention Made Simple Training Video
Sexual harassment is presented in pages 274-275 of the textbook. This training video covers a wide range of information related to sexual harassment, including what behavior is included and its prevention. One type of sexual harassment is quid pro quo in which sexual favors are demanded in exchange for employment action such as promotion. Hostile working environment harassment occurs when someone creates an intimidating, hostile, or offensive environment. If reasonable person would find the behavior offensive, sexual harassment has taken place.
Jokes, comments, photos, and smartphone messages can be sexually offensive. Sexual harassment can be directed against employees, contractors, customers, suppliers, and in any location in which the employee represents the company. A hostile environment can also include flirting, states, crude language, jokes about physical attributes, hugging, and sexual conversation. Sexual harassers are subject to discipline including suspension, demotion, and termination.
Preventive measures include not engaging in sexually-oriented behavior in the office, asking the harasser to stop, contacting the manger or HR department if harassed. Everyone has a role to play in preventing sexual harassment. Run Time: 6:02
How to Deal with Stress at Work
The subject of work stress, including its management, is described in pages 286-294 of the textbook. According to the video, approximately 50 percent of workers experience job stress. Stress on the job stems from many sources including being overwhelmed with work, not being able to make deadlines, and a difficult boss. Stress in the workplace cannot be avoided. Among the many negative stress symptoms are increased blood pressure and an increased risk of diabetes.
The stress-management strategy recommended in the video is to react to stress by removing the stressor, changing the situation, or accepting the situation. For each approach, you are urged to develop five action plans. Developing five actions plans for the approach, such as five steps you can take to change your job so it is less stressful. With concreate plans for dealing with stress you will be able to convert stress into opportunities.
Run Time: 4:22
How to Deal with Difficult People
Dealing with difficult people is described on pages 297-298 of the textbook. Well-known speaker Brian Tracy presents a core approach to dealing with difficult people. Such people are often frustrated and angry, and therefore ready to attack you. Begin dealing with the difficult person by taking a deep breath, calming down, relaxing, and smiling. Patience and dead silence can be helpful. Run Time: 4:22